Complain Letter

Complain Letter

Haruka

Customer Service
Golden Sports
28 Star Road
Jakarta

Dear Sir/madam

I have recently ordered a new pair of soccer cleats (item #04052015) from your website on Jan 15. I received the order on Jan 25. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AW47289918.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having five pairs of the same cleats.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (021) 987-65827.

Sincerely,

Signature

Mohamad Lutfi Alfiyan

INQUARY LETTER

                                                                                                                                      January, 15^th2017

From:

Mohamad Lutfi Alfiyan

Jakarta

To:

Authentic Steel Auck

Bangladesh

Dear Sir/Madam

Subject : Reply for Business Inquiry

According by your last offering catalogue in January 10th 2017 about your air conditioner cleaning service. We are apreciated and interest your offering.

For your knowing, our company has 2000 units air conditioner for all our offices in Jakarta. So please give us your service package or promotion price if our company using your services. Therefor, our company will invite your best delegation for talking about this offering on:

Date                : Monday, January 16^th 2017

Time                : 13.00 till ends

Location          : Jalan Kebantenan No. 51 Jakarta Utara

We hope you will recieve our solicitation, and may continue our partnership.

Yours faithfully,

Mohamad Lutfi Alfiyan

Sales Manager